Shipping 

We ship by Australia Post. 

We only ship Australia at this moment. Usually we ship within 1-2 business days upon receiving the order and charge AUD 7.5 for order under AUD 50. For delivery speed, please visit Australia Post website here. 

Free shipping for order over AUD 50. 

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Refund 

Once a product is purchased, we do not issue refunds. We kindly ask that you think carefully before making your purchase to ensure you are confident in your decision. If you receive a product that is damaged or defective, please email us immediately with images of the damage. We will review the situation and provide assistance to resolve the issue. Thank you for your understanding.

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Buying online is scary some time. We totally understand!

If you have other questions, feel free to contact us via email at petbuddyaust@gmail.com

We aim to provide you a response in the next business day.